Helle Hollis Rental Terms for travel between 01-Jan-2008 and 31-Oct-2008
1. Purpose of the rental agreement:
The purpose of this rental agreement is to rent without driver the vehicle specified in the specific terms to the renter named in the specific terms for the private transport of passengers and their luggage. The renter shall at all times keep a copy of the rental agreement in the rented vehicle.
2. Rental period:
The rental period is set out in the specific terms of this contract with the date and hour for collecting and returning the vehicle, the return of the vehicle before the end of the rental period does not give the renter any right to a refund or reduction of the rental price or of the insurances or deposits. HELLE HOLLIS reserves the right to remove the vehicle from the renter at any time, with the sole obligation of reimbursing the renter the balance, if any, of any amount paid pursuant to the rental agreement.
3. Extension of the contract:
Should the renter wish to extend the rental period, he/she must expressly advise HELLE HOLLIS in writing and no less than 24 hours prior to the expiry of the rental period of his/her request to extend the contract. The minimum period for extensions is one day (24 hours). The terms and conditions of the original agreement shall apply during any extended rental period and the renter agrees to pay a charge for such extended period in proportion to the rates that are in force at the time of the extension. Apart from the payment of the additional rental days the renter will be charged a fee of 60€, if the contract is not extended or if it is extended after its expiry. HELLE HOLLIS shall under no circumstances be under an obligation to extend the rental period and may demand that the vehicle be returned at the expiry of the original contract.
4. Vehicle not returned at the end of rental period. If the vehicle is not returned at the end of the rental period or the extended rental period, the vehicle will be immediately reported stolen.
5. The vehicle shall be returned to HELLE HOLLIS before the expiry of the rental period set out in this clause.
The vehicle must be returned to the place specified in the contract. If the vehicles is returned to the HELLE HOLLIS Malaga Airport check-in parking at a time when the Malaga Head Office is open for the return of vehciels, a fee of 30 euro wil be charged.
6. Use of the vehicle after the expiry of the rental period shall be deemed unauthorised use of the vehicle pursuant to clause 12 hereof.
7. The renter acknowledges full liability for all damages and expenses arising should the vehicle break down or be involved in an accident outside the agreed rental period. The renter hereby acknowledges that insurance cover for the vehicle is subject to a valid rental agreement.
8. Prices:
Our All Inclusive Rates
includes a free kilometre allowance, obligatory insurance as stipulated by Spanish law and 16% VAT.
The price agreed in the contract will be calculated according to the rates in force at the time, such rates are accessible to the public in the HELLE HOLLIS offices, and the renter expressly declares to have received prior notice of such rates, specifically regarding the type of vehicle and contract module that he/she is contracting.
Rates are stated in euro. The price does not include fuel expenses.
9. Insurance:
The vehicles are insured in case of accident (CDW: Collision Damage Waiver). The insurance also covers damages caused to the vehicle in the event of fire and/or theft of the vehicle. (The insurance will not cover theft of the vehicle if the theft is the result of a negligent act or omission on the part of the renter) A Personal Accident Insurance (PAI) is also included in the insurance.
The Collision Damage Waiver (CDW) does not cover damage to the undercarriage, oil sump, clutch, wheels incl. tyres and wheel trims. Nor does the insurance cover the replacement of the vehicle regardless of the type of damage caused. The insurance does not cover change of tyres.
CDW, fire and theft coverage is subject to an insurance excess as stated in the current price list – in order to avoid such an excess the customer may choose to purchase an excess waiver and a super excess waiver.
Only clients who have purchased the super excess waiver are covered for damages to the undercarriage, oil sump, clutch, wheels incl. tyres and wheel trims.
In the event of an accident involving a 3rd party, the excess waiver cover shall only be valid if the client provides HELLE HOLLIS with the information requested in paragraph 10b and 10c. In the event of a successful claim against a 3rd party the renter may be entitled to recover part of the excess waiver.
The insurance does not in any way cover personal property left, stored or transported in the vehicle.
DO NOT LEAVE YOUR PERSONAL PROPERTY IN THE VEHICLE. ALWAYS KEEP THE VEHICLE LOCKED WHILE UNATTENDED.
10. In the event of an accident or a criminal act against the vehicle (see point 11) the renter is obliged to:
a. Notify the police immediately.
b. Fill in an official accident report such as the one located in the rental vehicle, providing as a minimum the following information: license plates of all vehicles, the names and addresses of all parties involved together with the names of their insurance companies and, if possible, their insurance policy numbers.
c. Briefly describe the incident and if relevant, record the names and addresses of any witnesses.
d. Not admit liability or guilt or make any agreement whatsoever in relation to the incident.
e. Not leave the vehicle before making adequate provisions to secure and safeguard it from further damage.
f. Notify HELLE HOLLIS immediately HELLE HOLLIS is under no obligation to provide the renter with a new vehicle in the event of an accident or criminal act against the car. If HELLE HOLLIS agrees to provide a replacement vehicle, the renter shall pay for the rental of the new vehicle, unless the renter has taken out a daily excess waiver. Under all circumstances the renter must pay the excess waiver or leave a new excess deposit for the replacement vehicle.
11. Examples of a criminal act against the vehicle:
• Theft of the vehicle
• Theft of exterior or interior parts of the vehicle such as wheels, tyres or seats
• Forced entry into the vehicle causing damage to glass or bodywork
• Vandalism to the vehicle
The quoted list of examples is not limited.
12. Unauthorised use of the vehicle:
The renter is obliged to ensure that the vehicle is used correctly at all times, to observe the traffic rules applicable to motor vehicles and to avoid any situation or circumstance which could cause damage to the car or injury to a third party. The renter is also obliged to ensure that no-one other than the persons authorised in the rental contract drives or operates the vehicle. Should the vehicle be driven or operated by any unauthorised person the renter shall be liable for any damage or loss inflicted to the vehicle or to a third party. Any use of the vehicle which does not abide by the points contained in this clause shall be deemed unauthorised use.
The renter is fully liable for any and all damage to the interior or exterior parts of the vehicle resulting from unauthorised use of the vehicle. The renter is obliged to pay all costs and expenses arising from any unauthorised use of the vehicle. Any such amount shall be settled either by charging the renter’s credit card, by deducting the amount from any deposits paid, or by payment in cash, which the renter expressly accepts. The renter’s signature on the rental contract is deemed to be acceptance of these rental conditions. If HELLE HOLLIS is not able to collect costs and expenses in this manner, legal proceedings may be commenced. Under such circumstances the renter hereby acknowledges his/her liability to pay all expenses derived from such proceedings including lawyers, attorneys and costs even though their intervention may not be procedurally obligatory.
Unauthorised use of the vehicle includes, but shall not be limited to, the following:
• Towing or propelling other vehicles
• Driving in areas that are not designed or designated for public traffic, such as beaches, racetracks or the like.
• Driving in places or in such a manner that may cause damage to the undercarriage.
• Ignoring the vehicle’s warning signals which the renter by signing this rental agreement states to have knowledge of.
• Transporting goods or animals in the vehicle.
• Transporting of persons or goods in return for payment, whether directly or indirectly.
• Subletting the vehicle.
• Carrying more persons or luggage than permitted for the vehicle in accordance with the number of safety belts installed in the vehicle. (see price list for further information).
• Transporting luggage or other items on the roof of the vehicle. (It is not permitted to fix a roof rack to the vehicle).
• Leaving objects in a visible place inside the vehicle.
• Excessive dirt in the interior of the vehicle.
• Driving the vehicle whilst in a state of fatigue, illness or under the influence of alcohol, drugs or narcotic substances.
• Reckless driving.
• Failure to respect traffic regulations.
• Driving of the rented vehicle by a person not authorised in the contract, whether as a main driver or as an additional driver(s)
• Driving the vehicle outside of the Iberian Peninsula.
• Failure to return the vehicle at the agreed time
• Use of the vehicle after the expiry of the rental period.
13. Driver(s):
For vehicles in groups B to D, drivers must be at least 21 years of age, and for all other groups drivers must be at least 23 years of age, unless a Young Driver’s Insurance has been contracted. For drivers of 75 years of age or more, a special senior drivers insurance must be contracted. The renter must hold a valid driver’s licence, which has been valid for at least 12 months prior to the date of the rental agreement. Additional drivers must be approved by HELLE HOLLIS, be named in the rental agreement and meet the same rental conditions required of the renter. All drivers must sign the rental agreement.
14. Joint Liability
All renters and additional drivers will be jointly liable to comply with the renter’s obligations according to this contract, and according to the laws that govern it.
15. Loss of car keys and documents:
Unless a super excess waiver has been contracted, any costs related to the making of new car keys or documents, or both, will be charged to the renter. The renter is liable for all expenses related to the delivery of spare keys and documents.
16. Lost and found:
The renter acknowledges the obligation to empty the vehicle of his or her personal belongings at the expiry of the rental period. HELLE HOLLIS cannot be held responsible for belongings found in the vehicle.
17. Traffic violations
The renter is personally responsible for the immediate payment of any fines arising from traffic and/or parking violations during the rental period. The renter must inform HELLE HOLLIS of any fines imposed on the vehicle or the driver during the rental period. The payment of the fine is not covered by any of our insurance options.
If the vehicle is detained by the authorities due to the actions of or the failure to act of the renter and regardless of the cause, the renter shall bear full responsibility for such detention and agrees to indemnify HELLE HOLLIS for any and all expenses in relation thereto.
18. Fuel
Rates do not include fuel expenses. For the renter’s convenience, the vehicle is supplied with a full tank of fuel, which is paid for upon collection.The fuel charge will vary depending on the type of car but will generally be between 50.00 Euros and 125.00 Euros.The client may choose how much fuel to return the car with and HELLE HOLLIS will refund him for every remaining quarter of a tank. If the vehicle is refuelled during the rental period, it is the sole responsibility of the renter to use the correct type of fuel. The consequences of using the wrong type of fuel are not covered by any of our insurance options.
19. Vehicle maintenance
The renter acknowledges that the vehicle is received in perfect mechanical condition and undertakes to keep it in good condition. No repairs may be made to the vehicle or spare parts replaced without the prior written consent of HELLE HOLLIS. Repair costs will not be refunded unless HELLE HOLLIS has expressly given prior consent and accepted the quote for the repairs and the workshop chosen to undertake them. If the written consent of Helle Hollis has not been given, the renter shall have sole liability for the payment of the workshop expenses and of the spare parts.
20. Payment
All services must be paid for in advance. HELLE HOLLIS may under certain circumstances demand the payment of a deposit. HELLE HOLLIS accepts most credit cards.
21. Master agreement
This agreement shall be considered a master agreement for car rentals and shall apply to all agreements that the renter enters into with HELLE HOLLIS.
22. Privacy policy:
In accordance with the Spanish Organic Law 15/1999 on the Protection of Personal Data and in compliance with Article 5 of this Law, we would like to inform you that the Personal Data you have given to us will be included in a file called 'Client File' which is registered at the Data Protection Agency (AEPD in Spanish) under the name of HELLE AUTO, S.A., (as responsible for the file), of Avenida García Morato, no. 14-18, 29004 Málaga, so that the company may carry out its car rental activities.
You may exercise your right to access, object to, rectify and cancel your personal data by making such a request in writing and enclosing proof of your identity to HELLE AUTO, S.A at the above mentioned address.
23. Jurisdiction and governing law:
This rental agreement shall be governed by Spanish law. The parties expressly submit to the jurisdiction of the courts in Malaga, and they expressly renounce their rights to any other jurisdiction in any matters or questions resulting from this rental agreement.
24. After Hours Collection Charges:
Airport Terminal collection between 07:00 and 00:00: 12 Euros per rental
Out of Hours collection between 00:00 - 02:00: 20 Euros per rental
Our of Hours collection between 02:00 - 07:00: 30 Euros per rental
One way rentals to or from Granada: 30 Euros per rental
Delivery to hotels in Nerja and Frigiliana: 12 Euros per rental
These charges are per rental and are to be paid directly to HELLE HOLLIS
Terms of booking on this websiteInformation disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Helle Hollis Insurance
The vehicles are insured in case of accident (CDW: Collision Damage Waiver).
The insurance also covers damages caused to the vehicle in the event of fire and/or theft of the vehicle. (The insurance will not cover theft of the vehicle if the theft is the result of a negligent act or omission on the part of the renter) A Personal Accident Insurance (PAI) is also included in the insurance.
The insurance excess deposit will be charged upon your credit card at the time of rental and returned to your credit card upon safe return of the vehicle. As an alternative to the insurance excess we can offer our an excess waiver as follows:
All rates are quoted in Euro dollars and include 16% IVA.
| Car Group |
Excess |
Waiver |
YDI |
SDI |
| B |
350 |
6
|
12
|
6
|
| C |
350
|
6
|
12
|
6
|
| D |
350
|
6
|
12
|
6
|
| E |
400
|
7
|
14
|
7
|
| S |
400
|
7
|
14
|
7
|
| Q |
350
|
7
|
14
|
7
|
| M |
500
|
8
|
n/a
|
8
|
| Z |
500
|
8
|
n/a
|
8
|
| P |
400
|
7
|
14 |
7
|
| J |
450
|
8
|
16
|
8
|
| K |
600
|
9
|
18
|
9
|
| H |
700
|
11
|
n/a
|
11
|
| R |
500
|
8
|
n/a
|
8
|
| L |
550
|
9
|
n/a
|
9
|
YDI = Young Driver's Insurance
SDI = Senior Driver's Insurance
The Collision Damage Waiver (CDW) does not cover damage to the undercarriage, oil sump, clutch, wheels incl. tyres and wheel trims. Nor does the insurance cover the replacement of the vehicle regardless of the type of damage caused. The insurance does not cover change of tyres.
CDW, fire and theft coverage is subject to an insurance excess as stated in the current price list – in order to avoid such an excess the customer may choose to purchase an excess waiver and a super excess waiver.
Only clients who have purchased the super excess waiver are covered for damages to the undercarriage, oil sump, clutch, wheels incl. tyres and wheel trims.
In the event of an accident involving a 3rd party, the excess waiver cover shall only be valid if the client provides HELLE HOLLIS with the information requested in paragraph 10b and 10c. In the event of a successful claim against a 3rd party the renter may be entitled to recover part of the excess waiver.
The insurance does not in any way cover personal property left, stored or transported in the vehicle.
DO NOT LEAVE YOUR PERSONAL PROPERTY IN THE VEHICLE. ALWAYS KEEP THE VEHICLE LOCKED WHILE UNATTENDED.
Super Excess Waiver
A super excess waiver is available at a cost of Euro 3 per day for all car groups. If however the client has opted to purchase the excess waiver, the super excess waiver will be available to him at a reduced rate of Euro 2 per day. The super excess waiver covers the renter for damage to the tyres, wheels, undercarriage, oil sump and clutch. This insurance does not cover the renter for any damage occasioned through misuse of the vehicle, nor does it cover the loss of keys or personal belongings from the vehicle.
In the event of an accident or a criminal act against the vehicle (see point 11) the renter is obliged to:
a. Notify the police immediately.
b. Fill in an official accident report such as the one located in the rental vehicle, providing as a minimum the following information: license plates of all vehicles, the names and addresses of all parties involved together with the names of their insurance companies and, if possible, their insurance policy numbers.
c. Briefly describe the incident and if relevant, record the names and addresses of any witnesses.
d. Not admit liability or guilt or make any agreement whatsoever in relation to the incident.
e. Not leave the vehicle before making adequate provisions to secure and safeguard it from further damage.
f. Notify HELLE HOLLIS immediately
HELLE HOLLIS is under no obligation to provide the renter with a new vehicle in the event of an accident or criminal act against the car. If HELLE HOLLIS agrees to provide a replacement vehicle, the renter shall pay for the rental of the new vehicle, unless the renter has taken out a daily excess waiver. Under all circumstances the renter must pay the excess waiver or leave a new excess deposit for the replacement vehicle.
YOUNG DRIVER'S INSURANCE
Drivers from 19 to 20 years of age may hire a car from group B provided that they purchase the young driver's insurance at the daily rate shown above. For higher car groups a young driver may be named on the contract as an additional driver provided that the main driver fulfills the normal age requirements. Drivers of 19 and 20 years of age may be an additional driver for cars in groups B, C, and D; and drivers of 21 and 22 years of age may be an additional driver for groups E, Q, S, P, J and K. In all cases the young driver's insurance must be purchased.
SENIOR DRIVER'S INSURANCE
Drivers who are 75 years of age or over must take out a senior driver's insurance at the daily rates shown above.
Fuengirola depot
Address: C/ Lamo de Espinosa, 10
, Fuengirola
, 29640
, ES
Opening hours
Monday - Friday: 09:30am - 14:00pm / 16:00pm - 19:00pm
Saturday: 09:00am - 14:00pm
Closed on Christmas Day and New Year day, for all other holidays only open in the morning.
Granada - Airport depot
Address: Crta. del Aeropuerto,
, km 0,5
, Granada
, 18320
, US
Opening hours:
Open 24 hours prior reservations
If you have chosen Granada Airport as the pick up place for your rental car, please follow below instructions.
Our Helle Hollis representative will meet you outside the Arrivals Hall at Granada Airport, just after you have collected your luggage.
Hotel delivery
Hotel delivery is available for certain areas.
Collection from other areas
We can arrange for you to collect your car from other areas and return it to Málaga. Please contact us for further information.
Malaga depot
Address: Avda. García Morato nº 14-18
, Málaga
, E - 29004
, ES
Opening hours:
24 hours open, 7 days a week
Pick Up Instruction
After you have collected your luggage follow the exit signs from the arrivals hall. Once outside you will find yourself beside the taxi rank. Turn right and walk to the front of the taxi rank where you will find a 'BUS' sign. If you wait there our courtesy bus will collect you and take you to our Head Office.
Late Pick Ups
If your flight is delayed and you will arrive after midnight, please contact us, so pick up can be arranged. There applies a night service fee of 20€ for pick up of the rental car between 00:00-02:00 and a 30€ night service fee for pick up of the rental car between 02:00-07:00.
Drop off Instruction
Due to construction work at Malaga Airport the access road to the airport occasionally causes traffic jam. To avoid stress and the risk of loosing your flight we therefore recommend that you are at the Helle Hollis Head Office for returning your car at least 1½ hour before your estimated meeting time at the airport. We will take clients to the doors of the departure terminal on their return to the airport. Please also notice that you should calculate extra transport time for going from your holiday destination to the Airport since unexpected traffic jam can occur.
Malaga - Airport depot
Address: Avda. García Morato nº 14-18
, Málaga
, E - 29004
, ES
Opening hours:
24 hours open, 7 days a week
Pick Up Instruction
After you have collected your luggage follow the exit signs from the arrivals hall. Once outside you will find yourself beside the taxi rank. Turn right and walk to the front of the taxi rank where you will find a 'BUS' sign. If you wait there our courtesy bus will collect you and take you to our Head Office.
Late Pick Ups
If your flight is delayed and you will arrive after midnight, please contact us, so pick up can be arranged. There applies a night service fee of 20€ for pick up of the rental car between 00:00-02:00 and a 30€ night service fee for pick up of the rental car between 02:00-07:00.
Drop off Instruction
Due to construction work at Malaga Airport the access road to the airport occasionally causes traffic jam. To avoid stress and the risk of loosing your flight we therefore recommend that you are at the Helle Hollis Head Office for returning your car at least 1½ hour before your estimated meeting time at the airport. We will take clients to the doors of the departure terminal on their return to the airport. Please also notice that you should calculate extra transport time for going from your holiday destination to the Airport since unexpected traffic jam can occur.
Marbella depot
Address: Centro de Ocio Plaza del Mar
, C/ Camilo José Cela, s/n
, Marbella
, 29600
, ES
Opening hours:
Monday - Friday: 10:00am - 15:00pm
Saturday : 09:30am - 14:30pm
Closed on Christmas Day and New Year day, for all other holidays only open in the morning.
Nerja depot
Address: Paseo del Balcón de Europa, 2
, Nerja
, 29780
, ES
Opening hours: Monday - Saturdat: 09:00am - 14:00pm
Closed on Christmas Day and New Year day, for all other holidays only open in the morning.
